Privacy Policy
How Galaxy Internet collects, uses and protects your personal information.
Your privacy
Galaxy Internet (ABN 28 080 795 889) respects your privacy. This policy explains what personal information we collect, why, and how we look after it, in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
- Contact details: your name, business name, email address, phone number, postal address and ABN.
- Account details: your client portal login and the services, invoices and payments on your account.
- Domain registration details the registry requires, such as registrant name, contact details and, for .au domains, eligibility (ABN or ACN).
- Messages you send us through our website, by email or by phone.
- Basic technical information when you use our website, such as browser type and pages visited.
We do not store full card numbers. Card payments are handled by Stripe and Square, who keep your card details securely; we only see the card type and last four digits.
How we use it
- To provide, bill and support your hosting, domains, email and web design services.
- To register and renew domain names on your behalf.
- To send invoices, receipts, renewal reminders and important service notices.
- To answer your enquiries.
- To meet our legal and tax obligations.
Who we share it with
Only with the providers we need to deliver your services: domain registries and our domain reseller platform, Stripe and Square for payments, Microsoft for email, and our hosting and infrastructure providers. Some of these providers may store information outside Australia. We never sell your personal information.
Keeping it safe
We take reasonable steps to protect your information from misuse, loss and unauthorised access, including secure connections, access controls and limiting access to staff who need it. We keep information only as long as we need it for the purposes above or as the law requires.
Accessing or correcting your information
You can view and update your details in the client portal, or contact us and we will help. If you are unhappy with how we have handled your information, contact us first; you can also complain to the Office of the Australian Information Commissioner (oaic.gov.au).
Contact us
Galaxy Internet, PO Box 300, Miranda NSW 1490. Phone 1300 797 130.